Frequently asked questions (FAQ)

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What is your return policy?

If for any reason you are not completely happy with your city map, you can return it within 30 days of purchase. Please refer to our Return and Refund Policy

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How long does shipping take?

The shipping time depends on the delivery option you decide to choose. On average, we are delivering within 2-8 working days (including production time).

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What material is the frame made from?

All our frames are made by hand, from carefully chosen natural woods. The poster itself has a thin 15 mm organic film layer to protect your print. We don't use glass for our framed posters at this point, as there is a high probability that the glass could crack or shatter during transit.

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Do you ship internationally?

We ship to the USA, Canada and Puerto Rico.

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What kind of paper do you use for prints?

Your poster will be printed on 190 g/m2 Epson Enhanced Matte Paper, which is perfect for images that do not require glass.

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Where do you print your posters?

We currently have 2 printing facilities in the U.S. We print our posters in Miami and Phoenix.

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Do I have to pay any customs duties and/or taxes?

If you are ordering for delivery within the US, no additional taxes or duties apply. For all other countries, please check first with your local post office to see if you have to pay anything extra upon receipt of your poster, which will be sent from the US.

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Do you accept international credit cards?

Yes, we accept all types of payment methods, including Mastercard, Visa, Discover, JCB, Maestro and PayPal.

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